Refund policy
REFUND, REPLACEMENT AND RETURN POLICY
We value our customers' trust and strive to offer a seamless experience with every purchase. Please review our policy regarding refunds, returns, replacements, and exchanges. The return and re-dispatch process usually takes 7–12 days.
A. Exchange/Replacement Policy For:
- Shipping errors or wrong product received
- Manufacturing defects or broken product received
We offer a free replacement for the above if you register the complaint within 48 hours of delivery via our Replacement & Returns Link.
We do not accept returns or exchanges due to customer preference. In exceptional cases, an exchange may be approved at Glasafe's discretion for a ₹199 (convenience + logistic) fee, subject to product return and quality inspection. The customer has to ship back the products on their own.
Note:
- We need a video of package opening and photos of packaging + products.
- Once the request is registered and approved, we'll arrange a free pickup of the defective item.
- Once received and verified by our QC Team, a replacement will be shipped at no extra cost.
Eligibility for replacement:
- Item must be returned in original packaging
- Product must be unused and in original condition to pass quality check
- Exchanges allowed only once per order
B. Return Policy For:
- Shipping errors or wrong product received
We offer a return for the above if you register the complaint within 48 hours of delivery via our Replacement & Returns Link.
Note:
- We need a video of package opening and photos of packaging + products.
- Once approved, we'll arrange a free pickup of the wrong shipment.
- Once received and verified by QC, a refund will be issued.
- Prepaid orders: Both store credit and original mode of payment can be chosen.
- COD orders: Only store credit facility offered (COD charges of ₹99 not refunded).
Eligibility for replacement:
- Item must be returned in original packaging
- Product must be unused and in original condition
Refunds will not be issued if:
- Product is returned used or damaged
- Product fails quality check upon arrival
Additional Terms & Conditions:
- All returns, exchanges, and replacements are subject to product inspection and QC approval.
- Products must be returned in original condition and packaging, with all tags, labels, and accessories included.
- For returns/exchanges, the entire order including free gift(s), if applicable, must also be returned.
- For prepaid orders returned to origin (RTO) due to delivery failure or refusal, refund is initiated only after the package is received back.
- The brand reserves the right to decline a refund/exchange/replacement if conditions aren't met.
C. 6-Month Free Replacement on Glasafe Bottle
Glasafe offers India's first-ever 6-month warranty on the Clear Grip bottle (750ml and 550ml), valid for orders received after 20th February 2025. If your bottle breaks within 6 months, it's replaced for free.
How to claim:
- Register the complaint within 6 months of purchase via the Replacement & Returns Link
- Upload photos and videos of the damaged bottle (a live video call may be requested for confirmation)
- Once approved, get a free replacement after paying a ₹199 processing fee (shipping and warehousing charges)
Additional Terms & Conditions:
- Valid only for 6 months from purchase date
- Only one bottle per order covered under warranty
- Applies only to accidental breakage, not intentional damage or misuse
- Glasafe reserves the right to reject claims at its discretion
- Valid only for purchases from Glasafe's official website
- For purchases from other platforms (e-commerce, quick commerce, etc.), registration must be done as per packaging instructions within 7 days of receiving the product
D. Other Replacements
- Lunch box lid replacement: ₹299 per piece (subject to stock availability)
- ClearGrip bottle cap replacement: ₹149 per piece (subject to stock availability)
Need Additional Help?
📧 support@glasafe.com
📞 +91 6289898307
Available: Monday to Saturday, 10:30 AM – 6:30 PM